Return & Refund Policy
You can request a return within 30 days of the date your order is delivered.
Return Eligibility
To qualify for a return, please request it within 30 days of delivery. Items must be unworn, unwashed and undamaged, with all original tags attached, and you will need your order number or proof of purchase.
How to Start a Return
Email info@seduxi.com with your order number and the reason for your return. We will reply with return approval and instructions. Please do not send any item back before your return has been approved. Returns sent without approval may not be accepted.
Return address: provided in your return approval email.
Return Method
Returns are accepted by mail only. Please contact us before sending your package, and use a trackable shipping service.
Return Shipping Costs
For change-of-mind returns, or if you ordered the wrong size or color, you are responsible for the return shipping cost. We do not charge a restocking fee. If an item arrives damaged, defective or incorrect because of our error, we cover the return shipping cost.
Damaged, Defective, or Incorrect Items
Please check your order when it arrives. If an item is damaged, defective or incorrect, email us at info@seduxi.com within 14 days of delivery with your order number, a short description of the problem and clear photos of the item, packaging and shipping label. Once confirmed, we will send a replacement or issue a full refund, and you will not pay return shipping.
- Lost in transit: if tracking has not updated for 10 business days, or your order has not arrived 15 business days after shipping, contact us. If the package is confirmed lost or cannot be found, we will reship your order or issue a full refund, whichever you prefer.
- Marked delivered but not received: check with neighbors and your mailroom, then contact us within 14 days of the delivery date. If the carrier confirms delivery to the correct address, we will still offer a one-time reship or refund as a goodwill gesture (one per customer).
Non-Returnable Items
We currently have no non-returnable product categories. Items that have been worn, washed, damaged or returned without their original tags cannot be accepted.
Sale Items
Sale items follow the same 30-day return policy as full-price items.
Exchanges
We accept exchanges for a different size or color of the same item within 30 days of delivery. Please contact us first to check availability. You pay to send the original item back, and we pay to ship your replacement. If the item you want is not available, we will issue a refund instead.
Refunds
Once we receive and inspect your return, we will let you know by email whether it is approved. Approved refunds are issued to your original payment method within 10 days of approval. Your bank or card issuer may need extra time to post the credit. If more than 15 days have passed since approval and you have not received your refund, please contact us.
Order Cancellations
You can cancel your order for a full refund at any time before it ships. Please email info@seduxi.com as soon as possible. Once an order has shipped, it can no longer be canceled and will follow the return process above. See also our Shipping Policy.
Contact Information
Shop Name: Seduxi
Company Name: Ventrell LLC
Business Address: 1111B S Governors Ave, Ste 29078, Dover, DE 19904, USA
E-Mail: info@seduxi.com
Phone: +1 (302) 469-6065
Availability: Monday to Friday, 9:00 AM – 5:00 PM Central Time (CT)
We aim to respond to customer inquiries within 24 hours.