FAQ

Seduxi is an online fashion store offering women’s and men’s clothing, footwear and accessories for everyday wear, with clear product information, free U.S. shipping and helpful customer support.

Seduxi is operated by Ventrell LLC, a limited liability company registered in Delaware, United States. Business address: 1111B S Governors Ave, Ste 29078, Dover, DE 19904, USA.

Orders are fulfilled by our supplier partner and ship directly from China. We do not operate a warehouse in the United States.

After you place your order, you will receive an order confirmation email. If you do not see it within a few minutes, check your spam folder or email us.

Please email us as soon as possible. We can change items or your shipping address only before your order ships.

Yes. You can cancel for a full refund at any time before your order ships. Once it has shipped, it can be returned under our Refund Policy.

We ship to the 50 United States and Washington, D.C. We do not currently ship to Puerto Rico, other U.S. territories, APO/FPO/DPO addresses or international destinations.

Standard shipping is free on all orders to the 50 states and Washington, D.C., including Alaska and Hawaii. There is no minimum order amount.

No. All U.S. import duties and fees are included in our prices, so you will not be asked to pay anything extra on delivery.

Orders are processed within 1–3 business days (Monday to Friday). Orders placed after 5:00 PM Central Time (CT), or on a weekend, begin processing on the next business day.

After your order ships, delivery takes an estimated 5–7 business days. In total, most orders arrive about 6–10 business days after processing begins. Delivery dates are estimates and are not guaranteed.

Yes. When your order ships, we will email you a tracking number.

Check your tracking link first. If tracking has not updated for several days, email us with your order number and we will look into it. If we cannot ship your order within the stated processing time, we will email you with a new estimated date and the option to cancel for a full refund.

If tracking has not updated for 10 business days, or your order has not arrived 15 business days after shipping, contact us. If the package is confirmed lost or cannot be found, we will reship your order or issue a full refund, whichever you prefer.

Please check around your property, with neighbors and with your mailroom, then contact us within 14 days of the delivery date. We will open an investigation with the carrier. If the carrier confirms delivery to the correct address, we will still offer a one-time reship or refund as a goodwill gesture (one per customer).

You can read it here: Shipping Policy.

You can request a return within 30 days of the date your order is delivered.

Items must be unworn, unwashed and undamaged, with all original tags attached, and you will need your order number or proof of purchase.

Email info@seduxi.com with your order number and the reason for your return. We will reply with return approval, instructions and the return address. Please do not send items back before your return is approved, and do not send them to our business address.

For change-of-mind returns, or if you ordered the wrong size or color, you pay the return shipping cost. If an item arrives damaged, defective or incorrect because of our error, we cover the return shipping cost.

No. We do not charge a restocking fee.

Yes. Sale items follow the same 30-day return policy as full-price items. We have no final-sale items.

Yes. We accept exchanges for a different size or color of the same item within 30 days of delivery, subject to availability. Email us first to check stock. You pay to send the original item back, and we pay to ship your replacement. If the item you want is unavailable, we will issue a refund instead.

After we receive and inspect your return, we will email you to let you know whether it is approved. Approved refunds are issued to your original payment method within 10 days of approval. Your bank or card issuer may need extra time to post the credit.

Email us within 14 days of delivery with your order number, a short description and clear photos of the item, packaging and shipping label. Once confirmed, we will send a replacement or issue a full refund, and you will not pay return shipping.

You can read it here: Refund Policy.

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay.

All prices are listed and charged in U.S. dollars (USD).

Yes. Payments are processed through Shopify’s secure, PCI DSS compliant checkout. Your payment details are encrypted, and we never see or store your full card number.

Payments can be declined for reasons such as incorrect card details, insufficient funds or a security check by your bank. Please check your details, try another payment method or contact your card issuer. If the problem continues, email us.

You can read it here: Payment Policy.

We use your information to process and deliver your orders, provide customer support, prevent fraud and, if you subscribe, send you marketing emails. We do not sell your personal information for money.

You can read it here: Privacy Policy.

You can read them here: Terms of Service.

Email info@seduxi.com, call +1 (302) 469-6065 or use the form on our Contact page.

Monday to Friday, 9:00 AM – 5:00 PM Central Time (CT). We are closed on weekends.

We aim to respond to customer inquiries within 24 hours.