Shipping policy
Last updated: 9 August 2026
At Seduxi, we work with a network of fulfilment partners and suppliers. Depending on the product, your order may be dispatched from different fulfilment locations.
We aim to provide clear delivery information before you complete your purchase.
1. Delivery Areas
Seduxi currently accepts orders for delivery within the United Kingdom, subject to product availability and delivery restrictions.
Some products may have specific delivery restrictions, which will be communicated where applicable.
2. Processing Time
Orders are normally processed after payment has been successfully received.
Processing times may vary depending on the product and fulfilment location.
The estimated processing and delivery information applicable to your order will be displayed on the relevant product page, at checkout, or in your order confirmation.
3. Delivery Times
Estimated delivery times may vary because Seduxi uses different fulfilment partners.
The applicable estimated delivery timeframe will be communicated before or at the time you place your order.
Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.
Occasionally, delivery may take longer because of circumstances outside our reasonable control, including carrier delays, severe weather, customs or border procedures, operational disruptions or unusually high order volumes.
4. Delivery Charges
Any applicable delivery charges will be clearly displayed before you complete your purchase.
The delivery charge shown at checkout is the amount applicable to your order unless otherwise stated.
5. Order Tracking
Where tracking is available, tracking information will normally be provided to you by email after your order has been dispatched.
Tracking information may take some time to become active after the carrier receives the parcel.
6. Split Shipments
If you purchase multiple products, your items may be dispatched separately.
This can happen because different products may be fulfilled by different suppliers or fulfilment locations.
You may therefore receive multiple delivery notifications and parcels for the same order.
7. Delivery Delays
If your order is delayed beyond the delivery timeframe communicated to you, please contact our customer service team.
Where a specific delivery deadline was agreed and the applicable legal requirements are met, you may have cancellation rights under UK consumer law.
Nothing in this policy limits your statutory consumer rights.
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, please contact us as soon as possible.
We will make reasonable efforts to assist with resolving the issue.
9. Lost or Damaged Parcels
If your parcel appears damaged when delivered, please contact our customer service team as soon as reasonably possible.
If your order has not arrived within the applicable delivery timeframe, please contact us so that we can investigate the shipment.
10. International Orders
Unless expressly stated on the relevant product page or checkout, this policy applies to deliveries within the United Kingdom.
Where international delivery is offered, additional delivery charges, taxes, duties or other costs may apply and will be communicated where applicable.
11. Contact
For delivery questions or assistance with an order:
Customer Service: info@seduxi.com
Please include your order number whenever contacting us about an existing order.