Return and refund policy
Last updated: 9 August 2026
At Seduxi, we want you to be completely satisfied with your purchase. If you change your mind about an order, UK consumer law gives you certain cancellation and refund rights when purchasing goods online.
This Returns & Refund Policy explains how returns, cancellations, refunds and exchanges are handled by Seduxi.
1. Your 14-Day Cancellation Right
If you are a consumer purchasing from the United Kingdom, you generally have the right to cancel your online order without giving a reason.
You may cancel your order within 14 days from the day after you receive the goods.
If your order contains multiple items delivered separately, the 14-day period generally begins after you receive the last item.
To exercise your cancellation right, you must contact us with your order number and clearly tell us that you wish to cancel your order.
You can contact us through our customer service contact details provided on our Contact Us page.
2. Returning Your Items
After notifying us that you wish to cancel, you must send the goods back to us without undue delay and normally no later than 14 days after notifying us of your cancellation.
Items should be returned:
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In their original condition where reasonably possible
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Unworn and unused
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With original tags attached where applicable
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With the original packaging where reasonably possible
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With all accessories and accompanying items included
You may handle and inspect the goods only to the extent reasonably necessary to establish their nature, characteristics and functioning.
You may be responsible for any reduction in the value of the goods resulting from handling beyond what is reasonably necessary to inspect them.
3. Return Address
Return instructions and the applicable return address will be provided by our customer service team after you contact us with your order number.
Do not send a return to the registered office address unless our customer service team specifically instructs you to do so.
4. Return Shipping Costs
Unless the item is faulty, damaged, incorrect or otherwise not as described, you are generally responsible for the direct cost of returning an unwanted item where we have informed you of this responsibility before purchase.
If the item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can provide the appropriate instructions.
5. Refunds
When you validly cancel an order, we will refund the applicable amount due to you in accordance with UK consumer law.
The refund will normally include:
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The amount paid for the returned goods; and
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The standard delivery charge originally paid, where legally required.
We are not required to refund additional delivery costs where you selected a more expensive delivery option than the least expensive standard delivery method we offered.
We may withhold reimbursement until we have received the goods back or you have supplied evidence that you have returned them, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with you.
6. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, defective, incorrect or materially different from its description, please contact us as soon as reasonably possible.
Your statutory consumer rights are not affected by this policy.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under applicable UK consumer law.
We will provide appropriate return instructions for faulty, damaged or incorrect goods.
7. Exchanges
We may offer exchanges for certain products where stock is available.
However, an exchange does not remove or limit your statutory rights.
If you would prefer a refund instead of an exchange and you have a legal right to cancel or return the goods, we will process the request in accordance with this policy and applicable law.
8. Items That May Be Excluded From Cancellation
Certain goods may be excluded from the statutory cancellation right where a specific legal exception applies.
For fashion products, this may include goods that have been personalised or made to your specifications.
Any applicable exception will be clearly identified before purchase.
We will not use an exclusion to remove rights that UK consumer law gives you.
9. Sale and Promotional Items
Sale and promotional products are subject to the same statutory consumer rights as full-price products.
A discount or promotional offer does not remove your legal rights relating to faulty, defective, incorrect or misdescribed goods.
10. Your Statutory Rights
Nothing in this policy is intended to limit or exclude any rights you have under applicable UK consumer protection legislation.
If there is a conflict between this policy and a mandatory legal right, the applicable legal right will prevail.
11. How to Request a Return
Please contact Seduxi customer service and provide:
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Your full name
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Order number
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Product(s) you wish to return
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Reason for return, if applicable
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Whether you are requesting a cancellation, refund or other resolution
We will then provide the appropriate return instructions.
Customer Service: info@seduxi.com
Important
Please do not send items back without first obtaining the applicable return instructions from Seduxi, as different products may be fulfilled from different suppliers or locations.
Your statutory consumer rights remain unaffected.